POLICY

Privacy Policy

At Hemploom India (Ajaya Kumas Private Limited), we are committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect:

  • Contact details (name, company, email, phone number, WhatsApp).
  • Order-related information (fabric preferences, design specifications, addresses).
  • Payment and invoicing details where applicable.
  • Website usage data (through cookies or analytics tools).

2. Use of Information:

  • To process and deliver orders.
  • To provide quotations, proposals, or invoices.
  • To improve our website and client services.
  • To communicate important updates about services, policies, or offers.

3. Data Security:

We employ strict internal measures to protect your data against unauthorized access, misuse, or disclosure.

4. Third-Party Disclosure:

We do not sell, rent, or trade your personal information. Data is only shared with trusted partners (shipping companies, payment providers) when essential to fulfill your orders.

5. International Clients:

As we cater to global buyers, your data may be transferred across borders solely for order fulfillment, compliance, or communication purposes.

6. Consent:

 By using our website, contacting us, or placing an order, you consent to our Privacy Policy.

Shipping & Delivery Policy

We are committed to ensuring timely and secure delivery of all products and services.

1. Dispatch Timelines:

  • Swatches & in-stock items: 3–7 business days.
  • Fabric production orders: 15–30 business days (depending on dyeing, printing, and order volume).
  • White-label manufacturing orders: As per agreed project timelines.

2. Shipping Partners:

All orders are shipped via reliable international logistics providers (DHL, FedEx, UPS, or equivalent).

3. Shipping Costs:

  • Calculated based on weight, volume, and destination.
  • To be borne by the buyer unless otherwise agreed in writing.

4. Customs & Duties:

  • Buyers are responsible for all import duties, customs clearance, and local taxes in their country.
  • Hemploom India is not liable for delays due to customs or border regulations.

5. Tracking:

Tracking information will be provided via email or WhatsApp immediately after dispatch.

Refund, Return & Exchange Policy

As a B2B supplier and service provider, we follow strict quality control procedures to minimize errors and defects. However, in the event of any concerns, the following policy applies:

1. Swatches & Fabrics:

Non-returnable and non-refundable once cut, processed, or dispatched.

2. Custom Orders & White-Label Garments:

  • Since these are produced to specific client requirements, returns are not possible.
  • Replacements or credits may be offered only in cases of proven manufacturing defects.

3. Reporting Issues:

  • All complaints must be raised in writing within 3 business days of delivery, along with photographic/video evidence.
  • After this period, the order will be deemed accepted and closed.

4. Resolution Process:

  • Our quality team will review the claim.
  • If valid, we will offer one of the following:          
    • Replacement of goods (where feasible).
    • Credit note to be adjusted in the next order.
    • Partial refund, if mutually agreed.

5. Exclusions:

  • Variations in shade, texture, or GSM within ±10% are considered acceptable in textiles and will not qualify as defects.
  • Damages caused during customs inspection, mishandling by courier, or buyer-side storage are beyond our responsibility.

Terms & Conditions

These Terms govern the use of our website, services, and all transactions with Hemploom India (Ajaya Kumas Private Limited).

1. Orders & Quotations:

  • All quotations are valid for 30 days from the date of issue.
  • Orders are confirmed only after receipt of advance payment.

2. Payments:

  • Advance of 50% required to initiate production.
  • Balance must be cleared before dispatch unless agreed otherwise in writing.
  • Payments must be made via bank transfer or other approved methods.

3. Minimum Order Quantity (MOQ):

  • Fabric MOQs vary based on weaving, dyeing, or printing requirements.
  • White-label manufacturing MOQs will be communicated project-wise.

4. Lead Times:

  • Indicative timelines will be provided at order confirmation.
  • Delays due to force majeure, customs clearance, or third-party disruptions will not constitute a breach of contract.

5. Intellectual Property (IP):

  • All designs, prints, and patterns shared by clients remain their IP and will be treated as confidential.
  • Hemploom will not reproduce or disclose client designs without written consent.

6. Quality Tolerance:

  • GSM, shade, and weave variations within ±10% are considered standard in handloom and natural textiles.
  • Such variations will not be deemed as defects.

7. Limitation of Liability:

  • Our liability is limited to the value of the goods supplied.
  • We are not responsible for indirect losses such as lost sales, business interruption, or third-party claims.

8. Governing Law:

  • All agreements are governed by the laws of India.

  • Any disputes will fall under the jurisdiction of courts in Noida, Uttar Pradesh.

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